We had an excellent experience with Hearth & Home. We researched different inserts and styles, visiting a few different showrooms/vendors in the Bay Area. Hearth & Home had the best pricing among these and helpful during our decision process. After putting in the insert, we had a piece that was bent. They were quick to come and fix the piece. We LOVE our insert and were very pleased with our Hearth & Home experience. We highly recommend them.