We purchased our L1 gas fireplace at H&H. The reason for my review is to thanks and attest to the excellent customer service I received. An electrical issue caused the fan in the fireplace to malfunction. Even though H&H didn’t install the fireplace, they coordinated with the installer and even sent their own technician to diagnose the issue. The issue was resolved but more importantly H&H and Teresa stood behind the product and assured me that the issue would be fixed and it was. Very happy with the purchase and grateful for the service ! – Rajiv M.