Since Steve took over the business, the service and professionalism has improved by 200%. Steve is a very detailed and caring business owner and operates within a very high level of integrity. He has the home improvement experience to get the installation done right, and will go to any extreme to guarantee a satisfied customer.
We had an excellent experience with Hearth & Home. We researched different inserts and styles, visiting a few different showrooms/vendors in the Bay Area. Hearth & Home had the best pricing among these and helpful during our decision process. After putting in the insert, we had a piece that was bent. They were quick to come and fix the piece. We LOVE our insert and were very pleased with our Hearth & Home experience. We highly recommend them.
My fireplace door was installed this week and it looks great. The custom fit for the unusual size is perfect. This is a busy place during the winter, but the owner Steve went out of his way to make things right. When I can afford a gas insert, I’d go back here. –Anne Marie M.
Hearth & Home has a large selection of gas inserts available, I believe the largest in Marin County. I know this business changed hands recently and is now being run by an owner who is dedicated to customer satisfaction; I can personally attest to that. Whoever has a poor opinion of Hearth & Home should give them another look now that they are under new ownership. –Noah P..
We recently bought a fireplace insert at Hearth & Home, worked with Steve and Therese, and got the perfect fireplace at a reasonable price. There were a couple of issues after installation, but the folks there came out and fixed the problems on the spot. We’re enjoying the cool winter evenings now, even on Spare the Air days, with our new fireplace insert, and we’d recommend H&H. They truly care about the customer. We’d return there if we ever moved and wanted to add an insert. –Alan N.
Hearth and Home is TERRIFIC – we love our new fireplaces!! Thier customer service is amazing and the owner Steve really cares about his clients. I can’t imagine going anywhere else…Highly recommend!!! – CMF I
We purchased our L1 gas fireplace at H&H. The reason for my review is to thanks and attest to the excellent customer service I received. An electrical issue caused the fan in the fireplace to malfunction. Even though H&H didn’t install the fireplace, they coordinated with the installer and even sent their own technician to diagnose the issue. The issue was resolved but more importantly H&H and Teresa stood behind the product and assured me that the issue would be fixed and it was. Very happy with the purchase and grateful for the service ! – Rajiv M.
My husband and I were referred to Hearth and Home by our great contractor, Dan Levine Mellion. Bruce came out to the house to measure and estimate the cost for both an insert and doing traditional gas logs. We all decided that logs were the way to go & I then selected a great custom door from them and neat set of logs for our newly converted gas fireplace. While it took awhile for the doors to come in they were sure to give us constant updates and keep track with the vendor to assure we were always in the loop. Upon arrival they installed the logs and doors, cleaned any and all mess that was created in the process and made sure we were comfortable with the operation of the unit prior to leaving.
We had a great experience with Hearth and home and would recommend them to anyone considering an insert or gas conversion. – KC C.
Great installation service: on time, very careful and thorough and pleasant (despite it being very hot weather and not fun to be up on the roof!) The sales staff are knowledgeable and don’t pressure the potential customer. One less star because they were not knowledgable about proximity of vent to a fire sprinkler head (although in fairness neither was the fire dept nor the appliance manufacturer!!) (FYI: 5′, measured by plumb bob on floor, dropped from sprinkler head to where the fireplace will stand and also on ceiling from sprinkler head to vent pipe.) Thanks to Theresa, Steve, Kevin and Matt! – Cecily D.
Just had my gas fireplace insert installed and could not be happier.
Initially, while doing my research, I called an East Bay company and THEY even sung the praises of Steve and his staff at Hearth and Home Terese at the showroom helped by showing me the many choices available. Once I decided,
Steve came out to measure. He too, went over options and spoke to my contractor about some work that he was making to the existing fireplace. The installers arrived about two weeks later. They were.punctual, careful and neat, and knowledgeable about the product. They explained the process as they went along, and stayed to make sure I totally understood how to use the remote control. Oh……and the excitement of having this beautiful fireplace that lights and warms up with the click of a remote, really divine….Thanks, Hearth and Home- Dani d.